SANYO

These additional terms are to be read in conjunction with:


SANYO Warranty Terms & Conditions

In the unlikely event of a failure to your Projector, please be advised of the following

The customer is responsible for ensuring that all reasonable checks have been made to ensure that the projector does not exhibit a problem that could have been remedied by the user i.e. non warranty faults such as a cleaning, faulty lamp, blocked filters, etc.

In the event of a problem, the customer should contact the SANYO Service Centre by telephone on 0870 7872696 The Service Centre will discuss the problems and attempt to assist in the remedy of the fault over the phone or make a determination that the projector is faulty. If the projector is determined as faulty a replacement will be arranged.

The exchange service shall become active only when the customer has provided appropriate proof of purchase details to the SANYO Service Centre. The model and serial number of the projector must be quoted when requesting the exchange service.

The replacement projector process will be activated on the same working day that the call is received provided that the call logging process is completed before 2PM. SANYO will use all reasonable endeavours to ensure that the replacement projector is delivered within 2 working days (Monday – Friday, 9:00 – 5:00PM excluding Bank Holidays) or as previously arranged.

SANYO shall not be held responsible or liable for any loss, consequential or otherwise caused by a delay in the performance of this service.

A replacement projector (excluding accessories or lamp) will be made available to replace the faulty projector. If access to the faulty projector is not available when the replacement projector is delivered, the replacement projector will not be left. SANYO reserve the right to make a charge to the customer to recover the additional costs involved in arranging repeat delivery / collection.

If the faulty projector is badly scratched, or marked, or the fault is deemed to have been caused by user error, SANYO reserve the right to charge the cost of refurbishment to an “as new” condition to the customer or to apply charges appropriate for non-warranty repair to the customer or to treat the replacement as a loan, to be returned when the customers projector is repaired. In the event that a projector is “loaned” the extra carrier costs involved shall be the responsibility of the customer

By prior agreement, the customer may send a projector to the service centre for repair and return, without a replacement being arranged subject to this first being approved as a cost efficient repair solution by SANYO. 

EXCLUSION

The Projector Exchange Service is only applicable to those projector models advised by SANYO from time to time.