These additional terms are to be read in conjunction with
Warranty Terms & Conditions
In the unlikely event of a failure to your Display Monitor, please be advised of the following
The customer is responsible for ensuring that all reasonable checks have been made to ensure that the monitor does not exhibit a problem that could have been remedied by the user.
In the event of a problem, the customer should contact SANYO Service. The Service Centre will discuss the problems and attempt to assist in the remedy of the fault over the phone or make a determination that the monitor is faulty.
If the monitor is determined as faulty a replacement will be arranged.
The exchange service shall become active only when the customer has provided appropriate proof of purchase details to the SANYO Service Centre. The model and serial number of the monitor must be quoted when requesting the exchange service.
The monitor replacement process will be activated on the same working day that the call is received provided that the call logging process is completed before 2PM. SANYO will use all reasonable endeavours to ensure that the replacement monitor is delivered within 2 working days ((Monday – Friday, 9:00 – 5:00PM excluding Bank Holidays) or as previously arranged.
SANYO shall not be held responsible or liable for any loss, consequential or otherwise caused by a delay in the performance of this service.
A replacement monitor will be made available to replace the faulty monitor; however, if access to the faulty monitor is not available when the replacement monitor is delivered, the replacement monitor will not be left.
SANYO reserve the right to make a charge to the customer to recover the additional costs involved in arranging repeat delivery / collection.
If the faulty monitor is badly scratched, or marked, or the fault is deemed to have been caused by user error, SANYO reserve the right to charge the cost of refurbishment to an “as new” condition to the customer or to apply charges appropriate for non-warranty repair to the customer or to treat the replacement as a loan, to be returned when the customers display monitor is repaired. In the event that a monitor is “loaned” the extra carrier costs involved shall be the responsibility of the customer
By prior agreement, the customer may send a monitor (excluding weatherproof models) to the service centre for repair and return, without a replacement being arranged subject to this first being approved as a cost efficient repair solution by SANYO.
EXCLUSION
The Display Monitor Exchange Service is only applicable to those monitor models advised by SANYO from time to time.